“We believe that many disputes that arise in e-commerce
transactions will be resolved through a combination of on-line
text, voice and video communication, as well as personal contact,”
said Steve Price, CEO of JAMS, one of two companies behind the
project. “We have assembled a panel of neutrals that is skilled at
using our technology and has the mediation and arbitration
experience to resolve on-line B2B disputes quickly, fairly and
effectively using on-line mechanisms.”
Jeff Baker, the CEO of the other company in the venture,
Poorman-Douglas, added:
“We know how to collect, organise and
disseminate data electronically and we have had a great deal of
experience in handling and facilitating communication nationally
and internationally in more than 20 languages. We are confident
that e-JAMS will provide a new, high level of service to all
parties involved in e-commerce B2B disputes.”
