According to a recent survey, business-to-business (B2B) exchanges
are disappointing more than half of the companies using them, but
many companies still hope they will benefit their business and
reduce costs.
According to a recent survey, business-to-business (B2B) exchanges
are disappointing more than half of the companies using them, but
many companies still hope they will benefit their business. The
survey, conducted by Giga Information Group and Booz Allen
Hamilton, found that most companies are still waiting for the
benefits of B2B exchanges to materialise.
Hope still lingers, however, among some companies that see
potential for exchanges to make inter-business transactions and
collaboration cheaper, easier and more effective. The survey shows
companies expect to conduct the bulk of direct and indirect
materials spending through exchanges within three years.
Businesses hope the exchanges will eventually reduce the cost of
goods and the cost of the buying and selling processes. However,
the study also found that companies acknowledge that their
organisations must change to truly benefit from exchanges. Giga
Vice President Andrew Bartles noted, “companies now realise that
exchanges are not panaceas…but they still think the gains are worth
the pain.”
