EBay users sign up to a standard agreement, which requires them
to pay for listing their goods on the site for sale, with payment
being deducted automatically from their accounts.
But since the launch of a new billing system on 16th February
there has been disquiet about the accuracy of the new system. News
reports over the last few months reveal that some sellers have
found discrepancies in their accounts, including double-billing and
overcharging.
Ebay officially recognised the problem back in April, posting a
notice on its Announcements Board to reassure users that the
problem would be dealt with, and e-mailing affected users
individually.
However, according to the complaint filed in the California
Superior Court by Robert Cerreta of Florida and Nancy Spaulding
from Ohio, "despite its initial admission that it was
double-billing customers as a result of errors in its billing
system, eBay began denying that customers were adversely affected
at all".
Ebay has made no comment on the lawsuit.
