The report said that shoppers are likely to be spending £12.5
billion on-line by 2005, or 5% of total retail sales. 87 of the
UK’s top 100 retailers now have web sites, of which 36 are
transactional.
Interactive television is expected to boost the clothing market
while the grocery market is reported as leading the way. Mobile
phones and other technology are expected to make a significant
contribution to on-line sales.
6% of on-line sales are expected to be in new business while 94%
are from existing business.
Verdict believes there is a massive, untapped potential in the
UK among those with internet access who do not yet make on-line
purchases. It believes that the two major obstacles are delivery
and security. According to its market research, 41% of internet
users are worried about disclosing financial details to web sites
and 25% cannot find convenient delivery times.
